ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Determine staffing levels.

1.1 Set staffing levels within budget and according to organisational policy and procedures, industry codes of practice and legislative requirements.

1.2 Roster teams or groups to meet anticipated demand and statutory requirements.

1.3 Inform team or group members of individual rosters.

1.4 Take corrective action as needed according to staff availability.

2. Inform team members.

2.1 Communicate expected standards of work and behaviour required in a manner appropriate to the individual.

2.2 Clarify workplace rights and obligations of employers and employees or volunteers.

2.3 Induct new team or group members.

2.4 Conduct staff meetings to address issues within area of responsibility.

2.5 Disseminate documented outcomes from meetings.

2.6 Provide regular on-going communication to keep team members up to date.

3. Motivate the team.

3.1 Encourage individuals to contribute to discussion and planning of team or group objectives and goals.

3.2 Update and review team or group objectives and goals on a regular basis in consultation with relevant personnel.

3.3 Develop positive and constructive relationships with and between team or group members.

3.4 Treat all team or group members fairly, equally and with respect.

3.5 Encourage team or group members to monitor their own performance, suggest improvements and identify professional development needs.

4. Monitor team or group performance.

4.1 Identify opportunities to instruct team or group members who are unfamiliar with specific procedures.

4.2 Identify strengths and weaknesses of team or group against current and expected work requirements.

4.3 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the organisation.

4.4 Counsel team or group members, if required, in a positive and constructive manner and record outcomes accurately.

4.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required.

4.6 Evaluate team or group member performance against allocated responsibilities and performance standards.

4.7 Monitor and review staff turnover rate.

5. Maintain staffing records.

5.1. Maintain staff records as required according to organisation policy, relevant awards and agreements, confidentiality, taxation and legal requirements.

Required skills

interpersonal communication skills to:

inform team or group members of rosters

conduct staff meetings

instruct team or group members, including explaining and demonstrating

provide feedback and encouragement through clear and direct communication

ask questions to identify and confirm requirements

resolve conflict

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

share information on a regular basis

literacy skills in regard to:

reading and interpreting workplace documents and legal requirements

reporting procedures

documenting meeting outcomes.

Required knowledge

interpersonal communication skills to:

inform team or group members of rosters

conduct staff meetings

instruct team or group members, including explaining and demonstrating

provide feedback and encouragement through clear and direct communication

ask questions to identify and confirm requirements

resolve conflict

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

share information on a regular basis

literacy skills in regard to:

reading and interpreting workplace documents and legal requirements

reporting procedures

documenting meeting outcomes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

consistently and responsibly apply organisational policy and procedures and ethical behaviour in regard to:

the coordination of staff including volunteers

monitoring, organising, maintaining staffing levels

the induction of new staff

maintaining staffing levels and coordinating work teams or groups within budgetary constraints

developing and maintaining team or group performance to meet organisation objectives

demonstrate appropriate communication and interpersonal skills when motivating the team or group and informing staff of roles and responsibilities and sharing information

comply with state and local statutory requirements and regulations, including relevant industry awards and agreements

report suggestions for improvements in procedures to management.

Context of and specific resources for assessment

Assessment must also ensure access to:

a sport and recreation work environment

relevant documentation, such as:

legislation and statutory requirements

awards and agreements

job descriptions and responsibilities

training programs

organisation policies and procedures including volunteer management

rostering and recording systems

a work team or group.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SISXFAC409 Plan and provide sport, fitness and recreation services.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Staffing levels may vary according to:

seasonal demand

special events

time commitment of volunteers

promotions

competition schedules.

Policy and procedures must include:

complaint and grievance procedures

culturally appropriate entitlements e.g. funeral leave, national/religious days

employment conditions, equal opportunity, anti-discrimination, cultural diversity

induction and training

work health and safety

staff records

performance measures.

Legislative requirements may include:

award and enterprise agreements and relevant industrial instruments

commonwealth, state/territory and local government legislative requirements affecting organisation operation, especially in regard to work health and safety and environmental issues, EEO, industrial relations and anti-discrimination.

Statutory requirements may include:

minimum and maximum hours of work

meal and other breaks

leave entitlements

remuneration scales

penalty rates

relevant industry awards and agreements.

Relevant personnel may include:

team or group members

supervisors

managers.

Evaluate may include:

observation

self-reflection

third-party reports

client feedback

peer feedback

questioning.

Staff recordsmay include:

disciplinary and grievance procedures

employee records (including tax file number, remuneration, leave and training records)

job/position descriptions

work health and safety records

emergency contact details

volunteer contact details

records of taxation and superannuation payments made.